GEXA Energy

4 REVIEWS

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  • Customer Service

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BBB Rating

 
The Better Business Bureau's (BBB) mission is to be the leader in advancing marketplace trust. BBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics and intent. Performance speaks to a business's track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.

GEXA Energy Reviews

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Power2Switch Industry Review

 

Industry rating by state derived from objective public data sources. The average number of lightning bolts for all sources where data is available. For instance, if a supplier has a BBB lightning bolt rating of 4, an Illinois lightning bolt rating of 2, a Texas lightning bolt rating of 3, and no rating in New York's rating system, it's overall lightning bolt rating is 3 [(4 + 2 + 3) / 3].

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Problem with review?

Bad Customer Service & Rate Rip Off

Reviewed Feb. 19, 2013

 

BEWARE THESE GUYS ARE SCAM ARTISTS! I just received a bill on my empty small townhome that has 0 appliances in it for $172 coincidentally the month I cancel my plan with them that has 'no early termination fees'. This bill is 4 times higher than any bill I have received from them. Of course, they do nothing about it and if I want to dispute it I have to pay $125.99 fee to do so. I am so disappointed! Beware of Gexa, their rates are ok but once they catch you with this kind of stuff it becomes I rip off. Check out other more reliable companies with customer service priorities so you don't get sucked into this

  • Value

  • Customer Service

  • Billing

 

Problem with review?

GEXA IS A GREAT ENERGY COMPANY

Reviewed April 30, 2012

 

I have been using Gexa for almost four years now. They have great customer service. I love that they email you to let you know when you bill is ready to view. In addition, they send out detailed information on the best rates. I am single and my bill is always LOW. I am a customer for life!

  • Value

  • Customer Service

  • Billing

 

Problem with review?

Very Reasonable

Reviewed April 18, 2012

 

I was someone with not so good credit, and was worried about switching to a new provider. I was relieved to find that a Gexa gave me a chance with $0 deposit, and plan on being with them for years to come. I like their no nonsense billing, and the fact that I can pay online with no charge. Also, cheap fixed rates.

  • Value

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Problem with review?

Gexa Energy is the #1 Electric Company in Houston!!!

Reviewed April 15, 2012

 

I have been with Gexa Energy for three years. I have always had the best rates to choose from as a customer. When I moved to my new apartment they did not charge me a reconnection fee, they actually rewarded me for staying with their company. They have top notch customer service. I can access my bill via their website anytime of day. And, my bills have never been over $60.00. Now that is what I call service!

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